Guides

Replacing major hardware can cause Windows to think it’s installed on a new computer. If your licence is linked to your Microsoft account, you may be able to reactivate it using Microsoft’s Activation Troubleshooter.

Please check:

✔ You downloaded the correct version.

✔ Your PC meets the minimum system requirements.

✔ You have administrator privileges.

✔ Antivirus software isn’t blocking the installation.

✔ Windows is fully updated.

Try the following:

• Restart your computer.
• Ensure you’re signed into the correct Microsoft account.
• Remove any previous Office versions.
• Install all Windows Updates.

Run Office Repair.

A licence key generally converts a trial installation into a fully licensed version.

Simply enter your purchased licence key when prompted.

An invalid key is usually caused by one of the following:

• The key was entered incorrectly.
• Extra spaces were copied before or after the key.
• The wrong software version was installed.
• The key is for a different edition (e.g. Professional instead of Home).
• The software requires online activation.

If the key still fails after verifying the above, contact us with:

• Your order number
• A screenshot of the activation error
• The software version you are installing

We’ll investigate and provide a replacement if the key is found to be faulty.

Some software licences are region-specific.

Please ensure you purchase the correct licence for your country before placing your order.

Always download software directly from the official publisher.

We only supply licence keys—we do not modify software installers.

If downloading from an unofficial source, your antivirus may generate warnings.

This is normal.

Some Office licences require:

• Signing into your Microsoft account
• Redeeming the licence online

Downloading Office from Microsoft

Some products require an active internet connection for:

• Activation
• Licence verification
• Downloading installation files

Most licence keys are delivered within a few minutes after payment.

Please check:

• Your Spam or Junk folder.
• Your Promotions folder (Gmail).
• That your payment was successfully processed.
• That the email address entered during checkout is correct.

If you still haven’t received your order after 30 minutes, please contact us.

Please verify before purchasing:

• Home vs Professional
• Windows vs Mac
• 32-bit vs 64-bit (if applicable)
• Microsoft Office version
• Number of devices supported

Due to the digital nature of software licence keys, incorrect purchases cannot normally be exchanged or refunded.

Press:

Windows Key + R

Type:

winver

Press Enter.

Your Windows edition and version will be displayed.

This normally indicates:

• Incorrect edition installed.
• Incorrect licence key entered.

Example:

Windows 11 Home key

cannot activate Windows 11 Pro

This usually means:

• The licence has reached its activation limit.
• The software has already been activated elsewhere.

Please contact us for assistance.