Frequently Asked Questions

• Windows Server 2016 Standard
• Windows Server 2019 Standard
• Windows Server 2022 Standard
• Windows Server 2025 Standard
• Windows Server 2016 Datacentre
• Windows Server 2019 Datacentre
• Windows Server 2022 Datacentre
• Windows Server 2025 Datacentre

Installation

1. Download the official Windows Server installation media from Microsoft.
2. Install Windows Server on your server.
3. Complete the initial server setup.
4. Open Settings > Activation or Server Manager.
5. Enter your purchased licence key.
6. Activate your server online.

Please ensure you purchase the correct edition (Standard or Datacenter) before ordering.

• Windows 10 Pro
• Windows 11 Pro
• Windows 11 Home to Pro Upgrade

Installation

1. Download the official Windows installation media from Microsoft.
2. Install Windows on your computer.
3. Connect your device to the internet.
4. Open Settings > System > Activation.
5. Select Change Product Key.
6. Enter your purchased licence key.
7. Windows will verify your key and activate automatically.

No. All products sold on our website are digital. No physical discs, USB drives or boxed software will be shipped.

Each product page clearly states the supported operating systems and software versions.

Please verify compatibility before placing your order.

We accept the payment methods displayed during checkout. Orders are processed once payment has been successfully received and cleared.

Please ensure you select the correct product before completing your purchase.

Examples include:

• Windows Home vs Windows Pro
• Office Home & Student vs Office Professional
• Windows vs Mac versions

Due to the digital nature of software licence keys, purchases are generally non-refundable once delivered.

In the rare instance your licence key is found to be invalid or cannot be activated, please contact us within seven (7) days of purchase.

After verifying the issue, we will provide a replacement licence key at no additional cost.

• Microsoft Visio 2019 Professional
• Microsoft Visio 2021 Professional
• Microsoft Vision 2024 Professional

Installation

1. Download the official Microsoft Visio installer.
2. Install Visio on your computer.
3. Open Visio.
4. Enter your purchased licence key when prompted.

Complete the activation process.

• Microsoft Project 2019 Professional
• Microsoft Project 2021 Professional
• Microsoft Project 2024 Professional

Installation

1. Download the official Microsoft Project installer.
2. Install Project on your computer.
3. Open the application.
4. Enter your purchased licence key when prompted.

Complete the activation process.

• Office 2019
• Office 2021
• Office 2024

Installation

1. Download the official Microsoft Office installer for the product you purchased.
2. Install Microsoft Office.
3. Open any Office application, such as Word or Excel.
4. Sign in with your Microsoft account if prompted.
5. Enter your purchased licence key when requested.
6. Complete the activation process.

Please ensure you install the exact version and edition purchased.

Where available for Mac:

Installation

1. Download the official installer for your purchased software from the software publisher.
2. Install the software on your Mac.
3. Open the application.
4. Sign in to your account if required.
5. Enter your purchased licence key when prompted.
6. Complete the activation process.

Please note that Windows software licences are generally not compatible with macOS unless specifically stated.

Yes. Unless otherwise stated on the product page, all software licences sold are perpetual (once-off purchase) licences. There are no recurring monthly or annual subscription fees.

Yes. Payments are processed through secure payment gateways using industry-standard encryption to help protect your personal and payment information.

Before You Purchase

Please ensure you purchase the correct software edition and version for your device before completing your order.

All software sold on our website is supplied as a once-off perpetual licence unless otherwise stated. This means:

• The licence is valid for a single computer or device.
• The licence is permanently linked to the device on which it is first activated.
• The licence cannot be transferred to another computer once activated.
• Significant hardware changes (such as replacing the motherboard) may require a new licence.
• The licence does not include future version upgrades unless specifically stated.

If you are unsure which version you require, please contact us before placing your order.

• Internet access is required for activation.
• Always download software from the official publisher.
• Keep your licence key in a safe place.
• Do not share your licence key with others.
• One licence key may only be activated on the number of devices specified in the product description.
• Once activated, the licence is permanently linked to that device and cannot be transferred to another computer.

Your software is delivered electronically via email. Once your payment has cleared, you will receive:

• Your software licence key
• A download link for the software
• Installation and activation instructions (where applicable)

Please allow up to 3 business hours for delivery after payment has been successfully received and cleared.

Most software activates within a few minutes once the licence key has been entered and verified online.

In some cases, activation may take longer depending on the software publisher’s activation servers.

No. We do not store your payment card details. Payments are processed securely by our authorised payment providers.

Yes. We provide basic guidance with installation and activation.

Should you experience any issues, our support team will assist with licence activation and common installation queries.

Yes. Most software products require an internet connection for activation. Some products may also require internet access during installation or for updates.

Some Microsoft products, including certain versions of Office, require a Microsoft account to download, activate or manage your licence.

If a Microsoft account is required, you will be prompted during the installation process.

All software licence keys are delivered electronically via email.

Orders are processed once payment has been successfully received and cleared. Please allow up to 3 business hours for your order to be processed and delivered.

Your delivery email will include:

• Your software licence key(s)
• The official software download link (where applicable)
• Any installation or activation instructions relevant to your purchase

Please ensure that the email address provided during checkout is accurate. If you have not received your order within 3 business hours after your payment has cleared, please check your Spam or Junk folder before contacting our support team. Business hours exclude weekends and South African public holidays

No. A single-device licence may only be activated on one computer unless the product description specifically states otherwise.

Unless otherwise specified, licences sold are intended for activation on a single computer and become assigned to that device once activated. If you replace your computer or make significant hardware changes, such as replacing the motherboard, a new licence may be required.

Because software licence keys are digital products that cannot be returned once issued, all sales are final.

Refunds or replacements will only be considered whereby a licence key is verified as faulty or invalid.

Yes. We supply genuine software licence keys sourced from authorised distributors and trusted suppliers. All software is intended for legitimate activation in accordance with the software publisher’s licensing terms.